This refund & cancellation policy is adopted by all clients of Bermuda Island Taxi Service and will apply to
all taxis/minibuses as arranged on the customers’ behalf through Bermuda Island Taxi Service.

All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not
incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center on
441-295- 4141. As a general rule, local journeys are normally dispatched up to twenty minutes before
their due time.

All refunds must be requested within 7 days of the original booking date. Refunds to credit/debit cards
can only be refunded to the original card used.

In the event of circumstances beyond our control, Bermuda Island Taxi reserves the right to cancel all
services. Where payment has been made, a refund will be issued. If a car breaks down during the
journey, an alternative will be provided with practical allowance.

No refunds will be given for journeys terminated part way through the hire. If the journey is not prepaid,
full fare will be due to the driver and/or an invoice that is subject to VAT will be issued.